This role may suit an experienced manager or someone with a strong retail banking background eg: personal banker who ready for the step up to management.
The Retail Branch Manager will drive and deliver exceptional retail banking business performance through powerful leadership and performance management of a team dedicated to customer sales and service. Required to be authorised to undertake Regulated General Insurance Sales Activity and advise on the Personal Customer product set supported by knowledge of Business Banking and Local Business. Build, develop and motivate a high performing team committed to achieving success through each other- the total number of staff is typically up to 8 FTE
People Management – Providing Powerful Leadership
50%
„X Communicate performance development planning process for all staff, agree challenging performance objectives and measures (behavioural and business), providing regular and ongoing feedback and honest assessment on achievement
„X Through observations of customer interviews, quality of advice checks, analysis of Key Risk Indicators, completion of 1:1 reviews: identify issues, deliver constructive feedback, agree, set and validate action plans, provide tailored coaching and development
„X Build an awareness of your peoples¡¦ strengths/development needs e.g. in the areas of product / technical knowledge, customer servicing and through ongoing coaching, development, reward and recognition maximise their potential
„X Agree with your Line Manager, resource and training needs in terms of numbers, skills and behaviour mix so that the right blend of people, business and technical competencies are in place to meet current and future business needs. After completion of the Recruitment accreditation programme, will be required to play an active role in recruiting to fill manpower gaps in conjunction with the Resourcing Centre of Excellence
„X Manage attendance levels/trends within your team ensuring that company procedures are appropriately applied
„X Manage poor performance and Disciplinary/Grievance issues professionally and promptly applying the company procedures
„X Determine the reward allocation for the team based on discussions with the Line Manager on localised pay policy
„X In the way you lead on a daily basis be a role model for your people ¡V doing things wholeheartedly, communicating with passion and enthusiasm, embracing change as a way of working
„X Create an empowering environment for your people, encouraging individual ownership, initiative and challenge of the status quo
„X Agree personal performance and development objectives with your Line Manager
„X Pursue your own development to increase personal effectiveness, acknowledging strengths and areas for development
Business Management -Driving Business Direction and Achieving Business Performance
30%
„X Understand, own and bring to life the Company mission, brand and customer objectives for your people
„X Provide clear direction on relevant business and team objectives translating and prioritising into business performance measures at a team and individual level
„X Accountable for overall achievement of Performance objectives for self and the team
„X Lead promotional launches where appropriate and develop plans in line with the annual promotional calendar
Teamwork
10%
„X Work closely with the Line Manager and other Team Leaders and specialists as one team, to deliver exceptional performance across the ¡§wider¡¨ team
„X Provide cover for other Team Leaders as required
Site Management
10%
„X Plan for and lead the implementation of operational change activity that support local and national initiatives
„X Implement operational risk, resumption and contingency plans and operate the critical incident reporting framework
KNOWLEDGE & EXPERTISE – Essential
„X For General Insurance Sales, there will be a requirement to undertake a programme of training in order to reach the required level of competence to perform the role. Following this, there will also be a requirement to evidence competence on a regular basis through a defined programme of checks, observations and knowledge/skills testing to ensure that the competence is maintained
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